Frequently Asked Questions
Do you have gifting options available?
How can I request more information regarding a specific piece (Carat weight, measurements, stone clarity, whether a gemstone is natural or created, etc)?
Do you offer ring sizing?
What if I don't know my ring size?
Will I pay sales tax on my order?
I did not receive my order confirmation email. Can you resend it to me?
My order was unsuccessful, why has my credit card been charged?
Do you have any physical stores?
How much does shipping cost?
Do you ship internationally?
Do you ship to Canada?
How can I view my order history?
Why was my order declined?
What do I do if I’m unable to enter my discount code when placing my order?
How can I make a return?
How can I make an exchange?
I’m looking for Jewery.com, am I in the right place?
What happened to Jewelry.com?
What about an order I recently placed on Jewelry.com?
Can I return a Jewelry.com purchase on Welry?
Can I exchange a Jewelry.com purchase on Welry?
What forms of payment do you accept?
When will my credit card be charged?
How does paying with Affirm work?
How do returns and exchanges work with Affirm?
Who should I contact for more information regarding my Affirm payments?