FREQUENTLY ASKED QUESTIONS

Welcome to Welry! Please review our FAQs below and if you cannot find your answer, contact our customer service here.

Do you have gifting options available?
You’ll have the option to add a special message to your packing slip at checkout. We also offer e-gift cards that can be electronically sent at any time. Please note, gift cards cannot be returned or exchanged at this time.

How can I request more information regarding a specific piece (Carat weight, measurements, stone clarity, whether a gemstone is natural or created, etc)?
If the information that you are looking for about an item is not included in the description on our website, feel free to reach out via support@welry.com or by calling us at 1-800-243-0459. We will do our best to respond as soon as possible.

Do you offer ring sizing
While the standard size of our rings is 7, select styles are available in additional sizes that are available to view in the drop-down selector. Unfortunately, we cannot offer resizing at this time. If your size is unavailable, we recommend consulting your local jeweler for resizing options. It’s always easier to go down a size (from larger to smaller) because there’s more material to work with. If resizing isn’t an option, you can place a ring guard inside the band to secure it in place.

What if I don't know my ring size?
We have an easy-to-use digital ring size chart that you can print out at home to measure your fingers. Please click here for our chart. For more assistance, reach out to our team via support@welry.com or by calling us at 1-800-243-0459.

Do you offer engraving?
Unfortunately, at this time we do not offer engraving.

Will I pay sales tax on my order?
Currently customers shipping to AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY and NY will pay local sales tax rates of the address the order is being shipped to. Our parent company operates locations in these states so local tax codes are applied.

GST/PST/HST will be charged on total merchandise for orders shipped to: AB, BC, MB, NB, NL, NS, NT, NU, ON, PE, QC, SK, YT

I did not receive my order confirmation email. Can you resend it to me?
An order confirmation email is system generated and automatically sent out once your order is approved. If you did not receive your email, please check your spam folder, if you do not see it, reach out to customer service and they can forward a copy.

My order was unsuccessful, why has my credit card been charged?
If your order does not go through your credit card will not be charged. Any transactions reflected on your account are authorization charges only and will automatically disappear within a few days, determined by your bank’s policies. For any specific concerns, please reach out to support via email at support@welry.com or by calling us at 1-800-243-0459.

Do you have any physical stores?
No, we do not have a brick-and-mortar store but are available to shop online 24/7.

How much does shipping cost?
We offer free USPS First-Class shipping on all orders within the United States. We also offer FedEx 2Day delivery for a flat rate of $15 per order and FedEx Overnight delivery for a flat rate of $20 per order (available only in the U.S.). Shipping options may differ for certain styles, if you have a question please contact customer service at support@welry.com or by calling us at 1-800-243-0459.

Do you ship internationally?
Currently, we do not ship outside the United States and Canada nor can we accept payment from foreign credit cards. If you are purchasing from Welry overseas, we recommend setting up an account with the freight forwarder of your choosing.

Do you ship to Canada?
Yes! Please note, prices on site are reflected in US Dollars. The conversion rate will be determined by your credit card company. You will be charged duty at the time of checkout, but may incur additional duty charges from the shipping carrier. For more information about our shipping policies to Canada, please click here.

How can I view my order history?
In order to view your order history, you must create an account. If you check out as a guest you will be unable to access your order history.

Why was my order declined?
Orders can be declined for several reasons. If yours does not go through, double-check your credit card and billing information. If your information has been entered correctly and the problem persists, please contact our customer service via email at support@Welry.com or phone at 1-800-243-0459.

What do I do if I’m unable to enter my discount code when placing my order?
If for some reason you’re unable to apply your discount code, we’re happy to help! First, please verify your code has not expired and is applicable. Most discount codes are not combinable with other offers, so your code may not be approved because of a current, conflicting promotion. If this is not the case, you can reach out to customer service for more assistance at support@Welry.com or phone at 1-800-243-0459.

How can I make a return?
To return your order visit this page, submit your order number, and follow the simple instructions. For specific questions, please reach out to customer service via email at support@Welry.com or phone at 1-800-243-0459.

How can I make an exchange?
To return your order visit this page, submit your order number, and follow the simple instructions. For specific questions, please reach out to customer service via email at support@Welry.com or phone at 1-800-243-0459.

I’m looking for Jewery.com, am I in the right place?
Yes! Jewelry.com is now Welry. Learn more on our About Us page.

What happened to Jewelry.com?
In 2020, Jewelry.com became Welry, we’re on a mission to become the definitive digital destination for all things jewelry. But don’t worry - if you’re still within our 60-day window, you can still return or exchange an order placed on Jewelry.com here at Welry. Visit our Self-Service Page to request a return or exchange form.

What about an order I recently placed on Jewelry.com?
No worries! You will still receive your recent order from Jewelry.com, please check your inbox for order details. For specific questions, get in touch with our team via email at support@Welry.com or phone 1-800-243-0459.

Can I return a Jewelry.com purchase on Welry?
Yes! If your Jewelry.com order was placed within our 60-day window, we’re happy to help you make a return. Visit our Self-Service Page to request a return form.

Can I exchange a Jewelry.com purchase on Welry?
Yes! If your Jewelry.com order was placed within our 60-day window, we’re happy to help exchange it for something from Welry. Visit our Self-Service Page to request an exchange form or get in touch with our team via email at support@Welry.com or phone at 1-800-243-0459.

What forms of payment do you accept?
Currently, we accept MasterCard, Visa, American Express, Discover, PayPal, and Affirm.

When will my credit card be charged?
If you pay with a credit card, it will be charged at the time of order.

How does paying with Affirm work?
We have partnered with Affirm to give you a simple way to make your purchase with no hidden fees.

Make easy monthly payments: Provide some basic information and get a real-time credit decision to split your purchase into monthly payments. Rates from 10% to 30% APR with loans of 3, 6, or 12 month terms.

Flexible repayment: Simply pay your monthly bill using a debit card, bank transfer at www.affirm.com/pay

Subject to credit check and approval. Down payment may be required. For purchases under $100, limited payment options are available. Estimated payment amount excludes taxes and shipping fees. See www.affirm.com/faqs for more details.

Affirm is currently only eligible for U.S. customers.

How do returns and exchanges work with Affirm?
To begin a return or exchange an order paid for with Affirm, visit our self-service page: here. Once your request is processed, the refund amount will show up in your account within 3–45 business days, and your balance will be updated. See https://www.affirm.com/help/returns-and-refunds/get-a-refund for more details.

Who should I contact for more information regarding my Affirm payments?
Please contact Affirm for specific questions relating to payment, here: https://www.affirm.com/help/.