Question 1

Do you have gifting options available?

Accepted Answer

You’ll have the option to add a special message to your packing slip at checkout. We also offer e-gift cards that can be electronically sent at any time. Please note, gift cards cannot be returned or exchanged at this time.

Question 2

How can I request more information regarding a specific piece (Carat weight, measurements, stone clarity, whether a gemstone is natural or created, etc)?

Accepted Answer

If the information that you are looking for about an item is not included in the description on our website, feel free to reach out via support@welry.com or by calling us at 1-800-243-0459. We will do our best to respond as soon as possible.

Question 3

Do you offer ring sizing?

Accepted Answer

While the standard size of our rings is 7, select styles are available in additional sizes that are available to view in the drop-down selector. Unfortunately, we cannot offer resizing at this time. If your size is unavailable, we recommend consulting your local jeweler for resizing options. It’s always easier to go down a size (from larger to smaller) because there’s more material to work with. If resizing isn’t an option, you can place a ring guard inside the band to secure it in place.

Question 4

What if I don't know my ring size?

Accepted Answer

We have an easy-to-use digital ring size chart that you can print out at home to measure your fingers. Please click here for our chart. For more assistance, reach out to our team via support@welry.com or by calling us at 1-800-243-0459.

Question 5

Will I pay sales tax on my order?

Accepted Answer

Currently customers shipping to AL, AR, AZ, CA, CO, CT, DC, FL, GA, HI, IA, ID, IL, IN, KS, KY, LA, MA, MD, ME, MI, MN, MO, MS, NC, ND, NE, NJ, NM, NV, NY, OH, OK, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY and NY will pay local sales tax rates of the address the order is being shipped to. Our parent company operates locations in these states so local tax codes are applied.

GST/PST/HST will be charged on total merchandise for orders shipped to: AB, BC, MB, NB, NL, NS, NT, NU, ON, PE, QC, SK, YT

Question 6

I did not receive my order confirmation email. Can you resend it to me?

Accepted Answer

An order confirmation email is system generated and automatically sent out once your order is approved. If you did not receive your email, please check your spam folder, if you do not see it, reach out to customer service and they can forward a copy.

Question 7

My order was unsuccessful, why has my credit card been charged?

Accepted Answer

If your order does not go through your credit card will not be charged. Any transactions reflected on your account are authorization charges only and will automatically disappear within a few days, determined by your bank’s policies. For any specific concerns, please reach out to support via email at support@welry.com or by calling us at 1-800-243-0459.

Question 8

Do you have any physical stores?

Accepted Answer

No, we do not have a brick-and-mortar store but are available to shop online 24/7.

Question 9

How much does shipping cost?

Accepted Answer

We offer free USPS First-Class shipping on all orders within the United States. We also offer FedEx 2Day delivery for a flat rate of $15 per order and FedEx Overnight delivery for a flat rate of $20 per order (available only in the U.S.). Shipping options may differ for certain styles, if you have a question please contact customer service at support@welry.com or by calling us at 1-800-243-0459.

Question 10

Do you ship internationally?

Accepted Answer

Currently, we do not ship outside the United States and Canada nor can we accept payment from foreign credit cards. If you are purchasing from Welry overseas, we recommend setting up an account with the freight forwarder of your choosing.

Question 11

Do you ship to Canada?

Accepted Answer

Yes! Please note, prices on site are reflected in US Dollars. The conversion rate will be determined by your credit card company. You will be charged duty at the time of checkout, but may incur additional duty charges from the shipping carrier. For more information about our shipping policies to Canada, please click here.

Question 12

How can I view my order history?

Accepted Answer

In order to view your order history, you must create an account. If you check out as a guest you will be unable to access your order history.

Question 13

Why was my order declined?

Accepted Answer

Orders can be declined for several reasons. If yours does not go through, double-check your credit card and billing information. If your information has been entered correctly and the problem persists, please contact our customer service via email at support@Welry.com or phone at 1-800-243-0459.

Question 14

What do I do if I’m unable to enter my discount code when placing my order?

Accepted Answer

If for some reason you’re unable to apply your discount code, we’re happy to help! First, please verify your code has not expired and is applicable. Most discount codes are not combinable with other offers, so your code may not be approved because of a current, conflicting promotion. If this is not the case, you can reach out to customer service for more assistance at support@Welry.com or phone at 1-800-243-0459.

Question 15

How can I make a return?

Accepted Answer

To return your order visit this page, submit your order number, and follow the simple instructions. For specific questions, please reach out to customer service via email at support@Welry.com or phone at 1-800-243-0459.

Question 16

How can I make an exchange?

Accepted Answer

To return your order visit this page, submit your order number, and follow the simple instructions. For specific questions, please reach out to customer service via email at support@Welry.com or phone at 1-800-243-0459.

Question 17

I’m looking for Jewery.com, am I in the right place?

Accepted Answer

Yes! Jewelry.com is now Welry. Learn more on our About Us page.

Question 18

What happened to Jewelry.com?

Accepted Answer

In 2020, Jewelry.com became Welry, we’re on a mission to become the definitive digital destination for all things jewelry. But don’t worry - if you’re still within our 60-day window, you can still return or exchange an order placed on Jewelry.com here at Welry. Visit our Self-Service Page to request a return or exchange form.

Question 19

What about an order I recently placed on Jewelry.com?

Accepted Answer

No worries! You will still receive your recent order from Jewelry.com, please check your inbox for order details. For specific questions, get in touch with our team via email at support@Welry.com or phone 1-800-243-0459.

Question 20

Can I return a Jewelry.com purchase on Welry?

Accepted Answer

Yes! If your Jewelry.com order was placed within our 60-day window, we’re happy to help you make a return. Visit our Self-Service Page to request a return form.

Question 21

Can I exchange a Jewelry.com purchase on Welry?

Accepted Answer

Yes! If your Jewelry.com order was placed within our 60-day window, we’re happy to help exchange it for something from Welry. Visit our Self-Service Page to request an exchange form or get in touch with our team via email at support@Welry.com or phone at 1-800-243-0459.

Question 22

What forms of payment do you accept?

Accepted Answer

Currently, we accept MasterCard, Visa, American Express, Discover, PayPal, and Affirm.

Question 23

When will my credit card be charged?

Accepted Answer

If you pay with a credit card, it will be charged at the time of order.

Question 24

How does paying with Affirm work?

Accepted Answer

We have partnered with Affirm to give you a simple way to make your purchase with no hidden fees.

Make easy monthly payments: Provide some basic information and get a real-time credit decision to split your purchase into monthly payments. Rates from 10% to 30% APR with loans of 3, 6, or 12 month terms.

Flexible repayment: Simply pay your monthly bill using a debit card, bank transfer at www.affirm.com/pay

Subject to credit check and approval. Down payment may be required. For purchases under $100, limited payment options are available. Estimated payment amount excludes taxes and shipping fees. See www.affirm.com/faqs for more details.

Affirm is currently only eligible for U.S. customers.

Question 25

How do returns and exchanges work with Affirm?

Accepted Answer

To begin a return or exchange an order paid for with Affirm, visit our self-service page here. Once your request is processed, the refund amount will show up in your account within 3–45 business days, and your balance will be updated. See here for more details.

Question 26

Who should I contact for more information regarding my Affirm payments?

Accepted Answer

Please contact Affirm for specific questions relating to payment.

TRENDS

SUMMER

Stay In Touch